Amsphere’s Knowledge Consultancy service mitigates the risks surrounding the transition or distribution of knowledge in an organisation. These services are driven by our proprietary methodology and toolset – Knowledge Transition Management™ (KTM™) and can be best explained in the following contexts:
Are you concerned about critical knowledge leaving your organisation?
CONTEXT #1
Is your organisation currently engaged in or intends to engage in the outsourcing of IT applications? If yes -
Is your organisation currently engaged in or intends to engage in the outsourcing of IT applications? If yes -
- How do you plan to manage the transfer of knowledge from one team to another?
- How would you plan, execute, track and measure the knowledge transfer process?
- How would you define, manage and mitigate the risks involved in transitioning support from one vendor to another?
- Are there applications that are more risky to outsource?
- How would you quantify this risk?
- How long should the transition period be?
- What determines that duration?
How are you going to turn information into knowledge?
CONTEXT #2
Are you re-organising your business? OR are you going through a merger or acquisition? If yes -
Are you re-organising your business? OR are you going through a merger or acquisition? If yes -
- How would you mitigate the risks surrounding distribution of intellectual capital?
- Is most of the knowledge distributed between a few key staff?
- How would you optimise, rationalise and capitalise on critical knowledge in the organisation?
- How would you turn information into knowledge?
Are members of your staff retiring?
CONTEXT #3
Are several of your key employees retiring in the next 12-24 months? How would you mitigate the risks surrounding distribution of intellectual capital and the experience they have acquired in the years that they have been employed?
Are several of your key employees retiring in the next 12-24 months? How would you mitigate the risks surrounding distribution of intellectual capital and the experience they have acquired in the years that they have been employed?
- Is most of the knowledge distributed in a few key staff?
- How would you optimise, rationalise and capitalise on critical knowledge in the organisation or department?
- How would you turn information into knowledge?
- Do the retiring staff need to transfer their knowledge to other existing staff or new staff?
- Does this knowledge need to be documented?
Amsphere’s revolutionary Knowledge Transition Management™ methodology and toolset has been successfully applied in these contexts to manage complex change processes. Amsphere’s consultants use KTM™ to help organisations mitigate the risks surrounding the availability, accessibility, accuracy and distribution of knowledge in an organisation.
This is achieved by using a proprietary set of tools, templates and processes to systematically define, assess, transition and document knowledge.
Organisations typically have one or more of the following scenarios –
This is achieved by using a proprietary set of tools, templates and processes to systematically define, assess, transition and document knowledge.
Organisations typically have one or more of the following scenarios –
- Systems are mostly undocumented or documents that exist are out-dated
- A lot of knowledge exists in the form of intellectual capital and there is a very heavy dependence on one or more key individuals who possess most of this critical knowledge
- There is a knowledge gap that exists in many areas due to staff turn-over or use of temporary staff
- Some good documentation exists but it is not well organised or accessible
- The management has a perception of this risk but is unable to quantify the risk and hence take steps to mitigate them
KTM - DELIVERABLES
The deliverable from the KTM™ process is a comprehensive knowledge repository that includes -
The deliverable from the KTM™ process is a comprehensive knowledge repository that includes -
- Knowledge Transfer Components Lists - These are documents that define the knowledge portfolio using a hierarchy of categories, topics and sub-topics along with additional information that provides links into the knowledge repository.
- Knowledge Transition Risk Profile (KTRP) sheets – These documents provide the knowledge risk profile of components at a category level – e.g. for individual applications in IT application knowledge transfer processes. These indicate the relative scope, difficulty and risk of each area and also identify focus areas to be used in the knowledge level assessment process.
- Knowledge Transfer Workbooks – These are documents created during the transition process and are generated using a set of templates that ensure that the right level of detail is addressed in the knowledge gathering process
- Other System Documentation - Process flow-charts, functional overviews, program-level documentation (existing and new), audio files and any other documents created in the transition process
- Knowledge Level Assessment Charts - Initial, targeted and final
- Any other documents created as part of the process
Need More Info?
Should you wish to learn about this service, please click here to request more information.
Should you wish to learn about this service, please click here to request more information.
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